Your security is our priority
Protecting your funds and personal data is of paramount importance to us. That’s why we employ the latest security protocols, so you can trade with confidence.
How we protect you
Our extensive cyber security framework includes strict measures and practices to protect your assets, funds, and data against any eventuality or threat.
- Hardware security modules (HSMs) rated FIPS PUB 140-2 Level 3 or higher
- Geographically distributed HSMs at secure data centres around the world
- Cold storage of digital assets with Multisignature technology
Raising a security issue
If you have any questions about the security measures we employ to protect you, or if you believe there may be an issue with your account, email us immediately at [email protected].
When it comes to money, there are many fraudulent individuals out there. Always ensure you verify the sender of any emails you purportedly receive from us.
Live Chat
The easiest way to get in contact with us directly is to reach out on Live Chat. This can be done through our website, webtrader and app. Our team is available 24/7.
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